Q: When will credit be issued for a claim payment?
A: Credit will be applied to your Federated account by your Federated parts dealer.
Q: What are the hours of operation for the claim center?
A: The claim center is open Monday through Friday 8 am to 8 pm Eastern time and Saturday 9 am to 6 pm Eastern time. The claim center is closed Sundays and major holidays.
Q: What do I need from the customer to ensure that I get paid for claims?
A: Obtain a copy of the original invoice for warranty coverage. Upload or fax a copy of the original invoice, the original parts purchase receipt, the subsequent repair warranty invoice and the subsequent repair parts purchase receipt.
Q: What if my customer is away from my shop and needs service?
A: If your customer is 25 miles away or further, we ask that they contact the warranty center at 888-450-2816 to obtain service. We will set up a claim for your customer and look for a participating Federated Auto Parts Professionals location to send them to.
If they are within the 25 miles of your location, they must return back to you for service.
Q: How do I enroll on the program?
A: The Car Care Center's coverage is determined by your Federated Parts Dealer. For more information, please contact your Federated Parts Dealer for enrollment and coverage information.
Q: If I need to email or fax paperwork, what is the fax number and email address that I would use?
A: Fax: 888-450-2816
Email: federated@abswarranty.net
Please use the subject line, "Federated Labor Assurance Program - Claim# LC####" (replacing #### with the claim number you received when submitting the claim.
Q: Are commercial vehicles or trailers covered under the warranty?
A: : No, commercial vehicles and trailers are excluded from the program.
Q: Are towing costs covered under the warranty?
A: No, towing costs are not included in the Federated Labor Assurance Program. Please file a Roadside Assistance claim to receive towing reimbursement.
Q: What is the claims process?
A: A typical claims process will follow these steps:
- Claims are filed by the repair facility
- Repair facility must be enrolled in the Nationwide Repair Warranty
- Claims can be filed online or by phone
- Original repair information & warranty repair information will be needed to file claims
- Membership is verified.
- Claim information is gathered and entered into the claim form
- Supporting documentation is sent to claims administrator
- Claim is audited
- Federated parts dealer is notified of claim approval
- Credit will be applied to your Federated account by your Federated parts dealer
